Terms and Conditions
Last updated: April 28, 2026
These Terms and Conditions (“Terms”) govern all purchases made through the online store dianavaleanu.com (“Website”) and the use of the Website. By using the Website or placing an order on the Website, you, whether an individual or an entity, (“Customer”, “you”, and “your”) agree to be bound by these Terms. Please read them carefully before using the Website. If you do not agree with any part of these Terms, you should not use the Website.
1. Owner of the Website
The Website is owned and operated by Diana Valeanu having an address at Carrer de Pau Claris 162, 3º 3ª, 08037 Barcelona, Spain (“we”, “us”, and “our”).
2. Accounts
2.1 Account Creation. To access certain features of our Website, you may create a customer account. When creating an account, you must provide accurate, complete, and up-to-date information. Your failure to do so may result in suspension or termination of your account. Your personal data will be processed in accordance with our Privacy Notice.
2.2 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree not to disclose your credentials to any third party and to notify us immediately if you become aware of any unauthorized access, use, or security breach related to your account.
2.3 Usernames. You may not use a username that infringes on the rights of others (including trademarks or personal names), or that is offensive, vulgar, or otherwise inappropriate. We reserve the right to refuse or remove any username that violates these Terms.
2.4 Account Termination. We may suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity. You may also request account deletion by contacting us directly. Upon termination, your right to use the account will immediately cease.
3. Links to Other Websites
3.1 Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
3.2 You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or alleged to be caused by use of or reliance on any such external content, goods, or services.
3.3 We strongly recommend reviewing the terms and privacy policies of any third-party websites that you visit.
4. Account Termination and Service Discontinuation
4.1 We reserve the right to terminate or restrict access to your account or to the Website, at our discretion and without notice, if we reasonably believe that your actions violate these Terms, applicable law, or our policies.
4.2 If you wish to close your account, you may contact us at info@dianavaleanu.com, and we will process your request in accordance with applicable data protection laws (including, without limitation, the GDPR right to erasure).
5. Purchases
5.1 When you make a purchase through our Website, you may be required to provide certain information relevant to your order, including your payment details, billing address, and shipping information.
5.2 When providing the requested purchase information, you represent and warrant that:
i. You have the legal right to use the payment method provided for the purchase; and
ii. The information you supply to us is true, correct, and complete.
5.3 By submitting your payment information, you authorize us to share it with third-party payment processors as necessary to complete the transaction.
5.4 We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:
i. Product availability or production limitations;
ii. Errors in product description or pricing;
iii. Fraud prevention or suspected unauthorized transactions; and
iv. Violations of these Terms.
5.5 Payment processing. All payments related to your orders are processed by third-party payment processors (the “Payment Processors”). When you make a payment on the Website, the Payment Processors collect some personal data from you which allow them to make the payments requested by you (e.g., your credit card number, expiration date, billing and shipping address, and security codes). The Payment Processors handle all steps in the payment process through their systems, including data collection and data processing. We do not have direct access to your full payment information - only a part of it is made available to us by the Payment Processors. You are responsible for ensuring that all payment information is correct and the funds are available. You agree not to hold us liable for payments that do not reach us because you have quoted incorrect payment information or the Payment Processors refused the payment for any other reason.
5.6 If you are purchasing the Products from the Website on behalf of a company, organization, or other legal entity (“Entity”), you represent and warrant that you are authorized to act on behalf of the Entity. You must provide complete and accurate information, including the Entity’s full legal name, registered address, tax identification number (e.g., VAT number or equivalent), and any other required registration details. We shall not be liable for any delays, errors, or legal consequences arising from your failure to provide accurate or complete information. We reserve the right to verify the information provided and to cancel or suspend any order that does not comply with these requirements.
6. Products and Orders
6.1 Product Description. We sell original artworks and physical fine art prints (collectively, the “Products”). We make every reasonable effort to display and describe our Products accurately on the Website. However, slight variations in color or appearance may occur between the on-screen images and the actual Product. Sizes and materials may also have minor variances due to the nature of the Product. We do not guarantee that the screen of your computing device will display the colours and images of the Products accurately or the Products will meet your expectations.
6.2 Order Processing. Once you submit an order and payment is confirmed, we will begin the fulfillment process. Orders are typically processed and dispatched within 1–4 business days, calculated by reference to business days in Spain. Because of this rapid turnaround, please review your order carefully (including size, finish, and shipping address) before submitting your order. We reserve the right to reject or cancel an order in cases of obvious errors in pricing or availability, or if we are unable to fulfill the order for any reason. In the rare event we must cancel your order, we will notify you and issue a full refund.
7. Pricing and Taxes
7.1 Product Prices. All prices for the Products are listed in the currency indicated on the Website. Unless expressly stated otherwise, prices shown before checkout may exclude applicable taxes, shipping fees, customs duties, and import charges. Any applicable VAT or sales taxes collected by us will be calculated and shown before the Customer confirms the order.
7.2 Taxes at Checkout. Any applicable sales taxes, value-added tax (VAT), or similar taxes will be calculated and added at checkout based on your billing or shipping address. The final amount due at checkout will include any such taxes, if applicable.
7.3 Currency and Fees. All orders are processed in the currency indicated on the Website. If your local currency differs, your bank or card issuer may apply conversion rates and fees, which are your responsibility.
7.4 Shipping Fees. Shipping fees are payable by the Customer in addition to the price of the Products. Shipping fees may vary depending on the delivery location and will be indicated before the Customer completes the order.
8. Shipping and Delivery
8.1 Processing and Dispatch. Order processing begins once payment is confirmed, and orders are typically dispatched within 1–4 business days. You will receive a confirmation email once your order has been shipped.
8.2 Delivery Times. After dispatch, delivery usually takes up to 10 business days, depending on your destination. Please note that these are estimated delivery times, not guaranteed delivery dates.
8.3 Delays. While we strive to meet the stated timelines, we are not responsible for delays caused by circumstances beyond our control, such as courier delays, postal service disruptions, extreme weather, or customs processing times. International orders in particular may experience longer delivery periods due to customs clearance procedures.
8.4 Delivery and Risk. Orders are delivered to the shipping address provided by you at checkout. Please ensure that your address is accurate and complete before submitting your order. The risk of loss of or damage to the Products passes to the Customer when the Products are delivered to the Customer, or to a third party designated by the Customer other than the carrier, at the shipping address provided at checkout.
8.5 If a package cannot be delivered due to an incorrect or incomplete address, failure to claim the package, or refusal of delivery, the package may be returned to us, held by the carrier, abandoned, or destroyed in accordance with the carrier’s policies. In such cases, the Customer shall be responsible for any additional shipping, storage, return, customs, or handling costs incurred. Refunds or replacements may be refused where non-delivery results from the Customer’s failure to provide accurate delivery information, claim the package, or cooperate with delivery.
9. International Customs and Duties
9.1 Import Duties and Taxes. Orders shipped within Spain and the European Union include applicable VAT, which is calculated at checkout. In certain instances (for example, if you purchase the Products as a non-Spanish business entity with a valid EU VAT number), VAT may be reverse-charged. If you order Products for delivery outside the European Union, your order may be subject to import duties, taxes, or fees imposed by your local customs authority when the shipment reaches your country. These charges are not included in our prices or shipping costs and are the responsibility of the Customer.
9.2 Local Taxes and Import Duties. Local taxes and import duties are determined by local authorities and vary depending on the destination country, the value of the order, and the type and size of the product. These charges differ from country to country and are applied by the local customs office. Payment of these charges is the recipient’s responsibility and is required for customs release.
9.3 Refusal to Pay Customs Duties. If the recipient refuses to pay the applicable import duties, taxes, or customs charges, or declines to accept the shipment, the package may be returned, abandoned, or destroyed by the carrier or customs authorities. In such cases, the Customer shall remain responsible for any resulting costs, and we may refuse a refund to the extent permitted by applicable law.
9.4 Customs Delays: International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Unfortunately, we cannot expedite or bypass these processes.
10. Order Changes and Cancellation
10.1 Changes to Orders. If you need to correct or change an order (such as updating an address or changing a print size), please contact us immediately after placing the order. We will attempt to accommodate modifications if the order has not yet been dispatched. However, we cannot guarantee that any requested changes to your order can be accepted or implemented.
10.2 Cancellation Policy. If the Customer wishes to cancel an order, the Customer must refer to the Returns and Refunds section, which sets out the applicable conditions, procedures, and limitations for cancellations, returns, and refunds. Please note that we do not accommodate cancellation requests that fall outside the scope of the right of withdrawal.
11. Returns and Refunds
11.1 Right of Withdrawal (14 Days). If a customer orders Products as a consumer, meaning a natural person acting for purposes that are outside their trade, business, craft, or profession, the Customer has the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason. To exercise this right, you must notify us by email at info@dianavaleanu.com within this 14-day period and before returning any Products. Please remember to state your order number and relevant contact information in the e-mail. You may use the model withdrawal form below, but use of the form is not mandatory.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.
To: Diana Valeanu / dianavaleanu.com,
Carrer de Pau Claris 162, 3º 3ª
08037 Barcelona, Spain
Email: info@dianavaleanu.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Product(s): [Insert product name(s)]
Order number: [Insert order number]
Ordered on: [Insert order date]
Received on: [Insert delivery date]
Name of consumer(s): [Insert full name]
Address of consumer(s): [Insert full address]
Email address: [Insert email address]
Signature of consumer(s): [Only required if this form is submitted on paper]
Date: [Insert date]
11.2 Eligibility. This 14-day refund policy applies only to Products sold “as is.” The right of withdrawal does not apply to Products that are custom-made or clearly personalized according to the Customer’s specifications (for example, special sizes, custom variations, or modified designs). The 14-day refund policy applies to consumers only, i.e., natural persons acting wholly or mainly outside the scope of trade, business, or profession.
11.3 Condition of Returned Products. To qualify for a refund, the Product must be returned in its original condition, unused, and in its original packaging. We reserve the right to refuse refunds for items that are damaged, handled improperly, or show signs of use.
11.4 Return Shipping Responsibility. If you decide to return a Product, return shipping costs are the responsibility of the Customer. We do not cover or reimburse return postage or courier fees. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit and we do not refund the value of the lost items.
11.5 Refund Process. Once We receive and inspect your returned Product, we will notify you of the approval or rejection of your refund. Where the statutory right of withdrawal applies, the refund will include the standard delivery costs originally paid by the Customer, but will not include any additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery method offered by us. We will reimburse approved refunds using the original payment method, unless otherwise agreed. For withdrawals under the statutory right of withdrawal, we will process the refund without undue delay and no later than 14 calendar days from the date on which we are informed of the Customer’s decision to withdraw. However, we may withhold reimbursement until we have received the returned Product.
11.6 Incorrect, Damaged or Defective Products. It is your essential responsibility to check the condition of the packaging and the Product at the time of delivery. If any visible damage, breakage, or signs of tampering with the package are detected, you must record this in writing on the carrier’s delivery note and notify us by email (info@dianavaleanu.com) within a maximum, non-extendable period of 48 hours from receipt. If you receive a defective or incorrect Product, please contact us within within a maximum, non-extendable period of 48 hours from receipt by email (info@dianavaleanu.com). We may ask for photos and, in some cases, the return of the defective Product. In these cases, return shipping costs will be covered by us.
12. Product Care Disclaimer
12.1 Artworks are delicate and should be handled with care. To preserve their quality, use clean, dry hands or cotton gloves. Avoid prolonged exposure to direct sunlight, excessive humidity, and contact with liquids. We are not responsible for damage resulting from improper handling, care, or display.
13. Gift Cards
13.1 Digital Gift Certificates. We offer digital gift certificates (“Gift Cards”) that can be used exclusively on the Website to purchase the Products available on the Website.
13.2 Delivery and Activation. Gift Cards are delivered digitally to the recipient’s email address provided at checkout. Delivery usually occurs within a few minutes, but please allow up to 24 hours. The Gift Cards are considered active upon email delivery.
13.3 Validity and Use. Gift Cards are valid for 3 months from the date of purchase. Each Gift Card can be used for a single transaction only. If the order total is less than the Gift Card’s value, the remaining balance is non-refundable and cannot be used for future purchases. If the order total exceeds the Gift Card value, the difference must be paid using another accepted payment method.
13.4 Restrictions. Gift Cards are non-refundable and cannot be exchanged for cash. The Gift Cards are issued for single-recipient use only and may not be resold or transferred. All Gift Card values are issued and redeemed in EUR, and applicable taxes on purchased products will be calculated at checkout when the Gift Card is used.
13.5 Lost or Misdelivered Cards. Please ensure that the recipient’s email address is entered correctly. We are not responsible for Gift Cards that are lost, misdirected, stolen, or deleted. Lost or stolen Gift Cards cannot be replaced or refunded. Treat your Gift Card code as you would cash.
13.6 Fraud and Misuse. We reserve the right to cancel, at our sole discretion, any Gift Card or order if we suspect fraud, unauthorized use, or violation of these Terms.
13.7 Discounts and Promotions. Discounts, promotional codes, or special offers cannot be applied to the purchase of Gift Cards.
13.8 Acceptance of Terms: By purchasing or using a Gift Card, the holder acknowledges and agrees to these Terms.
14. Intellectual Property and Limited Use
14.1 Artwork Rights. The copyright and all intellectual property rights in the Products, including artworks and designs, featured on our Website remain with us or the original artist, as applicable. When you purchase a Product (i.e., a physical item), you are acquiring ownership of that individual physical item. This purchase does not transfer any copyright, trademark, moral rights, trademark rights, image rights, reproduction rights, or any other intellectual property rights in the underlying image, design, or artwork to you. The Products are for your personal use and enjoyment only. You may display the Products, but you may not reproduce, copy, distribute, or create derivative works from the Products without explicit permission from the copyright owner.
14.2 Website Content. All content on the Website (including text, images, graphics, and logos) is protected by intellectual property laws. You may not use any of the Website’s content (other than your own user-generated content, if any) for any purpose outside of browsing and purchasing from the Website. No license or rights are granted to you to copy or republish any content from the Website.
14.3 Intellectual Property Infringement Claims. If you believe that any content made available on the Website infringes your intellectual property rights, you may notify us by sending a written notice by email to info@dianavaleanu.com. We will review all valid notices and take appropriate action. Your notice must include:
i. A description of the work or rights you claim have been infringed;
ii. A description of the content you believe infringes your rights and where it is located;
iii. Your contact details (name, address, email, and phone number);
iv. A statement that you have a good-faith belief that the use is not authorized by the rights owner, its agent, or the law; and
v. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner of the rights (or authorized to act on the owner’s behalf).
15. Limitation of Liability
15.1 Our Warranties. It is your sole responsibility to verify and assess the fit for the purpose of the Website and the Products and to decide whether or not they fit for the intended use. Except for the specific remedy of replacement or refund for defective Products described above, the Products, as well as all services and content on the Website are provided “as is” without further warranties.
15.2 Indirect Damages. To the fullest extent allowed by applicable law, in no event shall we be liable to you for any indirect, incidental, special, or consequential losses or damages.
15.3 Maximum Liability. Unless stated otherwise in the applicable law, our total liability to you for any claim arising from your order or use of our Website is limited to the amount you have actually paid us for the Product(s) in question.
15.4 Third-Party Providers. We may use third-party suppliers to provide the Products and support the Website. The acts and omissions of third-party suppliers may be outside of our reasonable control. To the maximum extent permitted by law, we exclude any liability for any loss or damage resulting from the acts and omissions of such third-party suppliers.
15.5 Nothing in these Terms shall affect any statutory rights that you are entitled to as a consumer and that you cannot contractually agree to alter or waive.
16. Force Majeure
16.1 We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, wars, epidemics, or interruptions in internet or shipping services.
17. Governing Law and Dispute Resolution
17.1 These Terms and any disputes arising from your purchase of Products or use of the Website shall be governed by and construed in accordance with the laws of Spain. If you are a consumer in the UK or EU, you may have certain mandatory rights under consumer protection laws of your country of residence; nothing in these Terms affects those rights.
17.2 If you are a consumer residing in the European Union, you may have access to alternative dispute resolution procedures for consumer disputes in accordance with applicable law. We are not obliged to participate in ADR proceedings unless required by applicable law or unless we expressly agree to do so.
18. Severability and Updates
18.1 If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect. We reserve the right to update or modify these Terms at any time. The most current version will always be posted on the Website with the date of last revision.
19. Privacy and Data Protection
19.1 We take your privacy seriously. Your personal data is collected and processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). For details on how we handle your data, please refer to our Privacy Policy.
20. Acceptable Use Policy
20.1 You are not permitted to use the Website in any manner that constitutes, facilitates, or contributes to the following activities (the list is representative and not exhaustive):
i. Any unlawful activity, including violation of any laws, statutes, ordinances, or regulations;
ii. Fraud;
iii. Provision of false, inaccurate, or misleading information;
iv. Spreading of malware (e.g., viruses, worms, Trojan horses) and illegal messaging;
v. Spreading ethnically, racially, or otherwise objectionable information;
vi. Copying, distributing, renting, reselling, modifying, compromising, damaging, disabling, impairing, and overburdening the Website;
vii. Interfering with or abusing other users of the Website;
viii. Using bots, scripts, and other automated methods;
ix. Scraping content from the Website;
x. Artificial Intelligence or machine learning, training or fine-tuning models, scraping or data mining, and using the artworks as inputs, prompts, or style references to generate derivative works; and
xi. Impersonating others.
20.2 Breach of the Terms. If we believe, at our sole discretion, that you violate these Terms and it is appropriate, necessary or desirable to do so, we may:
i. Send you a formal warning;
ii. Temporarily suspend or permanently terminate your account;
iii. Report you to the relevant public authorities; or
iv. Commence a legal action against you.
21. Contact Information
If you have any questions or concerns about these Terms, the Website, the Products, or any aspect of your order, please contact us at:
Website: dianavaleanu.com
Email: info@dianavaleanu.com
Address: Carrer de Pau Claris 162, 3º 3ª, 08037 Barcelona, Spain
Thank you for shopping with us and for your support!